The MTN Group has announced that approximately 5,700 MTN Ghana customers may have been affected by a recent security breach.
The Data Protection Commission (DPC) has launched an investigation into a potential cybersecurity incident involving the unauthorised access of personal information belonging to some MTN Ghana customers.
MTN Group assured the public that it is working closely with leading cybersecurity experts and conducting a forensic investigation in line with established security protocols to assess the impact.
In a statement issued on Monday, April 28, MTN Group pledged to contact all affected customers directly.
The company added that the investigation is still ongoing and emphasised that it is devoting the necessary resources to resolve the matter swiftly.
“MTN assures its customers that the privacy of information is our top priority, and we remain committed to safeguarding the integrity of our systems and the trust placed in us by our customers and other stakeholders. We will continue to contain and manage this matter carefully,” it pledged.
MTN Group also encouraged its customers to remain vigilant and to follow standard security measures, stating:
“▪ To mitigate any fraudulent consequences, a fraud alert can be placed on an individual’s credit report at any of the major credit bureaus.
▪ Keep MTN, MoMo and banking apps and devices updated.
▪ Use strong, unique passwords for accounts and change them regularly.
▪ Be cautious of unexpected messages and do not click on suspicious links.
▪ Do not disclose information such as passwords, PINs and OTP when asked to do so by phone, text message or email.”
