Power distribution company, the Electricity Company of Ghana (ECG) has said it has resolved the challenge with its PNS, Ecash metering system across the country which had hitherto made it difficult for customers to buy electricity credit.
In a press release on October 1, 2022, the ECG noted that consumers who were having challenges buying credits can now do so at the ending points.
“The Electricity Company of Ghana wishes to inform all stakeholders, especially our cherished customers on our prepayment metering system that the issue with the 3rd Party Vending Points has been resolved,” the statement read.
“Customers can now purchase electricity credits from their nearest vending points, and all ECG District offices, including tomorrow Sunday, 2nd October 2022, from 9.00 am – 4.00 pm,” it added.
This comes days after there have been interruptions in the purchase of electricity credits by customers using both new and old prepaid metres in some parts of the country.
Some customers in Volta, Takoradi, Tema, Cape Coast, Kasoa, Winneba, Swedru, Koforidua, Nkawkaw and Tafo were affected.
Read the statement below: