ECG undertakes operation ‘fix the bill; pay the bill’ for post-paid customers

The Electricity Company of Ghana will be conducting a four-week campaign to resolve all post-paid meter billing challenges across the nation.

The campaign, known as “fix the bill, pay the bill,” is in response to complaints by customers regarding incorrect billing over the past few months.

ECG’s External Communications Manager, Laila Abubakari in an interview with JoyNews stated that the objective of the campaign is “to provide better services to our customers, prevent power theft, and ensure that our postpaid customers who owe us money are satisfied with our services.”

She further explained that the new billing process has caused issues with estimated bills in recent months. As a result, ECG staff will be transformed into meter readers who will visit customers’ premises, including residences and businesses, to record the readings on their meters.

Once the readings are taken and verified, customers will be billed based on the recorded readings.

According to her, fixing the problems will help the “ECG collect as much money with the little resource that we have at the moment. And so we are just asking our customers to be very cooperative with us with this new project that we are embarking on, to read all their metres and then provide them with bills that are accurate.”

This is the third of such operations being undertaken by the power distributor this year.

Between March and June, the ECG went on a revenue mobilisation exercise to recover some GH₵3.1 billion out of a GHC 5.7 billion debt owned by both private and state institutions.

The company later on another revenue recovery drive aimed at domestic customers.

ECGpost-paid meters