The new electricity and water tariffs as approved by the Public Utilities and Regulatory Commission (PURC), start today Thursday, September 1.
The PURC increased water tariff by 21% and electricity tariff by 27.15%.
The regulator announced this on Monday August 15.
The management of the Electricity Company of Ghana (ECG) later clarified that the 27.15 percent tariff review adjustment is on energy consumption only.
The country’s major power distribution company, therefore, indicated the addition of statutory levies and other fixed charges will increase the average percentage announced by the Commission.
“In effect, individual customers’ tariff percentage increase will depend on customer classification and consumption category,” the Company said in a statement issued by Managing Director Samuel Dubik Mahama on Tuesday, August 30.
The statement was to announce the readiness of the Company to implement the approved adjustments from Thursday, September 1.
ECG says lifeline customers will enjoy power up to 30kWh, according to its new band for residential customers.
“ECG has catalogued all unit consumption and the expected cost in a ‘Reckoner’ which clearly explains how the tariff is applied and billed,” the statement said.
“This will be displayed at all our districts and customer service centers nationwide to guide customers on their electricity purchases.”
ECG assured customers and stakeholders that it is committed to ensuring “a smooth implementation of the new tariff”.
It said customer help desks will be set up at all districts and customer service centres to “assist, explain and reconcile any challenge..